Refund Policy

Last updated: 7 September 2026

Digital Products

Due to the immediate, downloadable nature of our digital products (guides, checklists, plans, and templates), we operate the following refund policy in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

14-Day Cancellation Period

You have the right to cancel your purchase within 14 days without giving any reason. However, by accessing or downloading a digital product, you explicitly consent to waive your right of cancellation for that product, as the content has been delivered and cannot be returned.

Faulty or Misrepresented Products

If a digital product is faulty, corrupted, or significantly different from its description, you are entitled to a full refund within 14 days of purchase. To request this, contact us with your order details and a description of the issue.

How to Request a Refund

Refund requests for faulty products can be submitted within 14 days of purchase. Please include your order number, email address, and a brief description of the issue. Approved refunds are processed to your original payment method within 5-10 business days.

Affiliate Purchases

Products purchased through our affiliate links (Amazon, eBay, Etsy, Screwfix, Wickes) are subject to the respective retailer's refund and return policies. Please contact the retailer directly for returns or refunds on physical goods.

Subscription Cancellations

Any recurring subscription can be cancelled at any time from your account or by contacting us. Cancellation takes effect at the end of the current billing period — no further charges will be made.

Your Statutory Rights

This policy does not affect your statutory rights as a consumer under UK law. For more information, visit the Citizens Advice website.